Overview

Shipping

Shipping & Delivery Times
We ship within the U.S. and Puerto Rico. Shipping timelines are approximate and do not include weekends, federal holidays, or unforeseen delays (weather, high volume, traffic, etc.).

Standard Shipping
3-7 business days

Additional Shipping Details

• Processing Times: Standard orders are typically processed within 1–3 business days.
• PO Boxes & APO/FPO Addresses: Standard and expedited shipping cannot be delivered to PO Boxes. APO/FPO deliveries may take up to 21 business days depending on location.
• Non-Refundable Shipping Charges: All shipping fees are non-refundable.
• Tracking: Once your order ships, you will receive a confirmation email with tracking details.

Returns & Refunds

All sales are final. Due to the handmade nature of our jewelry, we do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer’s remorse.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos so we can review the issue and determine an appropriate solution. Please carefully review product measurements, colors, and details before placing your order.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. Refunds often take time a post. If you’ve done all of this and you still have not received your refund yet, please contact us at support@itscutesee.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@itscutesee.com

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@itscutesee.com for questions related to refunds and returns.